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asim 112
Aug 01, 2022
In Elder Care Forum
They still get decent results, but they miss out on all kinds of potential value. You can do things differently. It takes work, but the results are worth it. Answer Questions Customers and shoppers use chatbots to get their questions answered. Chatbots are a great way to showcase your company’s efficient, helpful customer service. Companies can add frequently asked questions to chatbots that will guide consumers to their answers by clicking a predetermined set of scenarios. For shoppers that have other questions, they can be routed to an employee. Collect Prospect Information Zoma, a whatsapp database mattress brand, uses a chatbot to collect customer information when their customer service team isn’t available to answer the request after work hours. In the corner of the screen, the chatbot pops up to let them know that the team is “sleeping,” and asks for your information and message, so they can respond to it in the morning. You can even add external forms into your chatbot with additional flexibility. This can automatically send the prospect data to your CRM or email management platform for segmentation and outreach. Once the prospect data is captured, you can nurture them with email campaigns to move them through the buying process. By tracking open rates, you can discover what interests them and create more targeted segments of potential customers. 3. Book a Meeting with Customer Support If customer issues go beyond a helpdesk or simple email with a representative, perhaps a meeting or phone call is required to reach a satisfactory solution. By using a meeting scheduler integration that automatically adds meetings to calendars, you can let your chatbot efficiently plan meetings with potential customers without lifting a finger. These integrations are easy to establish with almost any chatbot platform, too. With certain chatbot platforms, you can also add personalized touches to your chatbot.
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